General FAQ

SHIPPING METHOD

WHERE DO YOU SHIP TO?

Shipping & Delivery

FREE SHIPPING

We are glad to bring our customers great value and service. That’s why we provide free shipping from our warehouses in Asia by ePacket or EMS and in USA by USPS.

SHIPPING TO OVER 200 COUNTRIES

We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.

LOST/MISSING PACKAGES

Elsquares.com are not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address is correct before processing your order. If we have made an error we will fully take responsibility of the original order that was made for you at no charge.

CUSTOMS

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.

SHIPPING TIME

HOW LONG WILL MY ORDER TAKE TO BE DELIVERED?

Shipping time varies by location. These are our estimates:

Location

*Estimated Shipping Time

United States

8-14 Business days

Canada, Europe

8-15 Business days

Australia, New Zealand

8-15 Business days

Central & South America

10-20 Business days

Asia

8-15 Business days

Africa

15-30 Business days

 

Max delivery time – 45 business days.

*This doesn’t include our 2-5 day processing time.

*All shipping times exclude clearance/customs delays

HOW CAN I TRACK MY ORDER?

We will send you the tracking code of your orders to email that you filled down when placing your orders. This email will also guide you how to track your package. Please note that the tracking information will be displayed 2-5 days after you are receiving that email.

WHEN WILL MY TRACKING INFORMATION APPEAR?

You should see tracking events within 48-72 hours after you have received the tracking number/ID. The reason for this time lag is that in most cases that first tracking event only shows up once the shipment was handed over to us.

WHY CAN’T I TRACK MY ORDER?

Please note that the tracking information will be displayed after 2-5 days after being updated.

For the first time, it may take a few minutes to get the information from the carrier. Therefore, sometimes you can not find information about your package, please track again later.

WHY IS MY SHIPMENT STATUS UNCHANGED?

Your shipment may be delayed. Delivery time delays can be due to e.g. weather incidents, customs or backlogs. Please note that tracking information can be displayed after your order started being shipped.

WHY I HAVE TO PAY EXTRA FEE FOR SHIPPING COMPANY FOR RECEIVING MY ORDER?

When your order is ready to ship, we will send it to the shipping company, and they will completely handle it. Depends on each shipping company’s policy or customs procedure, you might be charge extra fee for the final delivery or the import tax, probably due to your shipping address is in a remote area. In this case, please kindly pay them the required fee to receive your order.

We often declare this as a gift below order value, so you do not need worry about this.

PAYMENT METHOD

HOW CAN I PAY FOR MY ORDER?

We offer safe shopping and accept payment via Paypal, Credit card, Debit card or VISA. So you can choose the most suitable one for you. All products are set in US Dollar. Our system will automatically exchange your currency to make it easy for you when placing order.

WHICH CURRENCY ARE YOU USING?

Our products are set in US Dollar. But our system will automatically convert it for you, don’t worry!

ORDER

HOW TO PLACE AN ORDER?

First of all, choose products that you love, then click “Buy Now” and “proceed to Checkout”. Then fill in your information and pay. That’s it! Very easy.

HOW CAN I MODIFY MY ORDER?

If you want to change anything in your order, please contact us via email customersupport@allfitnesscompany.com within 12 hours after placing your order.

 

POST – PURCHASE

DEFECTIVE/DAMAGED ITEMS

WHAT IF RECEIVED A DEFECTIVE/DAMAGED ITEM?

We always try to bring the best quality product to customers. However, there are many factors that affect negatively to the quality, especially shipping factor, that make our products be defective or damaged. Please Click Here for our Return Policy.

WHAT IF THE TRACKING INFORMATION OF MY ORDER SHOWS “RETURNED TO SENDER”?

Step 1: Contact your nearest post office and provide them your ID card or tracking number to find out its status.

Step 2: If you cannot find out anything, contact our Customer Service department by sending an email to customersupport@allfitnesscompany.com and provide your shipping address again.

Step 3: If the address you provided in the email matches with your shipping address in our system, we are willing to send you a replacement or refund you 50%. Please be notified that these 2 options are our final solution for your request.

If not, it was probably your careless as filled in a wrong address, thus we could not deliver your packet. In this situation, we need you to pay some extra fees for sending you a replacement. This is the only option for you in this situation.

 

SHIPPING PROBLEMS

WHAT SHOULD I DO IF I PROVIDE YOU A WRONG SHIPPING ADDRESS?

In case of providing us an incorrect shipping address, you should contact us immediately by send an email to customersupport@allfitnesscompany.com and provide us your correct address. We will check whether we can change for you.

If your order was shipped out, we are really sorry that we are not able to change it for you nor sending you another packet without any fee.